Privacy Policy

This English-language version is the authoritative, governing text. Translations are provided for convenience only; if there is any conflict, the English version prevails.

1. Introduction

Thera AI LLC ("Thera AI," "Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website (askthera.ai), mobile applications, voice services, APIs, and related products and services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service. This Privacy Policy is incorporated into our Terms of Service.

2. Who We Are

Thera AI LLC is a Wyoming limited liability company. Our Service is an intelligent voice and conversational AI platform that provides automated receptionist, virtual assistant, and related communication and automation capabilities.

For privacy-related inquiries, contact us at: support@askthera.ai

3. Information We Collect

We collect information in the following categories:

3.1 Information You Provide

• Account registration information (name, email address, company name, phone number, billing details)
• Payment and billing information (processed by our payment processors)
• Communications with us (support requests, feedback, emails)
• Content you or your end users submit through the Service ("Customer Content"), including prompts, messages, and configuration data

3.2 Voice and Call-Related Data

• Voice recordings and audio streams from calls or voice interactions
• Transcripts generated from voice interactions
• Call metadata (phone numbers, duration, timestamps, direction of call)
• Where enabled, limited speaker or voice characteristics used for service functionality (see Section 5)

3.3 Automatically Collected Information

• Device and usage information (IP address, browser type, device identifiers, operating system)
• Log data and analytics about how the Service is used
• Cookies and similar tracking technologies (see Section 10)

3.4 Information from Third Parties

We may receive information from payment processors, identity verification services, analytics providers, and our AI technology partners in connection with providing the Service.

4. How We Use Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Service
• Process transactions and send related information (including invoices and payment confirmations)
• Respond to support requests and communicate with you
• Monitor usage, detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms of Service
• Analyze and improve the performance and features of the Service
• With your consent or as otherwise permitted, send marketing communications (you may opt out at any time)

5. Voice Data and Biometric Information

Because the Service is a voice AI platform, we process voice recordings, transcripts, and related audio data.

Purpose of Processing. Voice data is processed to deliver the core functionality of the Service (speech-to-text, text-to-speech, conversation handling, and, where enabled by the customer, limited speaker recognition or personalization features).

Biometric Identifiers. In certain configurations, the Service may process voice characteristics that could be considered biometric information under laws such as the Illinois Biometric Information Privacy Act (BIPA), the California Invasion of Privacy Act (CIPA), or similar state laws. We do not sell biometric identifiers. We do not use biometric data for advertising or unrelated profiling.

Customer Responsibility. If you are a business customer deploying the Service, you are responsible for providing any required notices and obtaining any required consents from callers, employees, or end users under applicable biometric and call-recording laws before using features that process voice or biometric data. We act as a service provider / processor with respect to such data when processing it on your behalf.

We retain voice recordings and related data only as long as necessary for the purposes described in this Policy and our customer agreements, after which they are deleted or de-identified in accordance with our retention practices.

6. AI Training and Model Improvement

Unless you opt out in writing or through available account settings, we may use de-identified or aggregated Customer Content (including transcripts and interaction data) to improve the Service and our AI models. We do not sell Customer Content. We do not use identifiable Customer Content to train publicly available third-party foundation models without your consent.

Enterprise customers may request contractual restrictions on the use of their data for model improvement through an order form or data processing agreement.

7. How We Share Information

We may share information in the following circumstances:

• Service Providers and Subprocessors. We use trusted third-party providers for hosting, payment processing, analytics, AI model inference, speech services, and customer support. These providers are contractually obligated to protect the data and use it only for the services they provide to us.
• AI Technology Partners. To deliver the Service we transmit relevant data to AI and speech technology providers under appropriate data protection terms.
• Business Transfers. In connection with a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction.
• Legal Requirements. We may disclose information if required by law, legal process, or governmental request, or to protect the rights, property, or safety of Thera AI, our users, or others.
• With Your Direction. We may share information when you instruct us to do so or when you use integrations that involve third parties.

We do not sell personal information as that term is commonly understood, and we do not sell biometric identifiers.

8. Data Retention

We retain personal information and Customer Content only for as long as necessary to fulfill the purposes described in this Privacy Policy, to provide the Service, to comply with legal obligations, resolve disputes, and enforce our agreements.

Voice recordings and transcripts are typically retained for the duration of the customer relationship plus a limited period thereafter for quality, dispute resolution, and legal compliance, unless a shorter or longer period is required by the customer’s configuration, an order form, or applicable law. Upon account termination or request, we will delete or de-identify data in accordance with our standard practices and legal requirements.

9. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Cookies and Similar Technologies

We and our service providers may use cookies, web beacons, and similar technologies to operate the Service, remember preferences, analyze usage, and improve performance. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

11. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

11.1 California Residents (CCPA/CPRA)

California residents may have the right to know what personal information we collect, use, and disclose; to request deletion or correction of personal information; to opt out of the "sale" or "sharing" of personal information (we do not sell personal information); and to non-discrimination for exercising these rights. To exercise these rights, contact us at support@askthera.ai. We will verify your request and respond as required by law.

11.2 European Economic Area, UK, and Switzerland (GDPR)

If you are located in the EEA, UK, or Switzerland, you may have rights of access, rectification, erasure, restriction of processing, data portability, and objection to processing. You also have the right to lodge a complaint with a supervisory authority. Where we process personal data as a controller, the legal bases include performance of a contract, legitimate interests, consent, and compliance with legal obligations. To exercise your rights, contact support@askthera.ai.

11.3 Other Jurisdictions

Residents of other states or countries may have additional rights under applicable local law. We will honor requests consistent with applicable law.

12. International Data Transfers

We are based in the United States. Information we collect may be transferred to, stored, and processed in the United States and other countries where our service providers operate. Where required, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms for transfers from the EEA, UK, or Switzerland.

13. Children’s Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete it. If you believe a child has provided us with personal information, please contact us at support@askthera.ai.

14. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on askthera.ai and update the "Last Updated" date. Material changes will be communicated by email or through the Service where appropriate. Continued use of the Service after the effective date of changes constitutes acceptance of the updated Policy.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Thera AI LLC

A Wyoming Limited Liability Company

Website: askthera.ai

Email: support@askthera.ai

For privacy-specific requests, you may also write to the same email address with the subject line "Privacy Request."

By using the Service, you acknowledge that you have read and understood this Privacy Policy.